Policy Briefs   6

From Access to Adoption: Strengthening Citizen Engagement with Cambodia's Digital Government Services


Published: 04-Sep-2026
Keyword: Digital government, e-government adoption, citizen engagement, digital literacy, Cambodia
English PDF (5)

Abstract/Summary

  • More than three-quarters of Cambodians aged 16 or above (76.9 percent) had not used a government digital service in 2025, despite near-universal mobile coverage and rapid uptake of commercial digital finance.
  • Among respondents who did not use government digital services, the main barriers are capability and awareness, which together account for 92.1 percent of non-use; data-security and connectivity concerns account for barely 2 percent.
  • The two barriers fall on different citizens. Younger, better-educated non-users mostly do not know the services exist; older, less-educated non-users know of them but cannot yet use them.
  • Education and digital skill separate users from non-users; location does not.
  • Roughly one citizen in five would reach a digital service through a relative or government official. Delegated access is a durable channel, not a transitional stage.
  • Some 64.5 percent of respondents expect to visit an office even after applying online, highlighting that digital interfaces have modernised faster than the underlying administrative requirements.

DOI: https://doi.org/10.64202/pb.06.2026.09




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